![]() Removing these devices assists in determining if the issue is related to the device or the Brother machine. If you are using an analog telephone line and there are splitters, power strips, or surge protectors between the wall telephone jack and the Brother machine, please remove them. If there is no dial tone, verify the telephone line cord is directly connected from the Brother machine's LINE jack to the wall telephone jack. If there is dial tone, press the HOOK key again and go to STEP 3. Press the HOOK key and listen for a dial tone.Ī. ![]() If you are using MagicJack, a popular VoIP service, refer to the solution: "I'm using MagicJack and am having problems sending or receiving faxes. ![]() NOTE: VoIP is a type of phone system that uses an internet connection instead of a traditional phone line. If you are using Voice Over Internet Protocol (VoIP), refer to the solution: "I'm using Voice Over Internet Protocol and am having problems sending faxes. If you know how to send a fax but are having problems sending, refer to the solution: "I'm having a problem sending faxes. View All Brother Care Program Eligible Products.View All Refurbished - Sewing & Crafting.View All Refurbished - Fax Machines & Scanners.
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